The consumer who has entered into a distance or off-premises contract may withdraw from it without giving any reason and without incurring costs, except for the costs specified in Article 33, Article 34(2), and Article 35 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), within 14 days of the conclusion of the contract.
The return of the goods to the seller should take place immediately, but no later than within 14 days from the moment of withdrawal from the contract.
The consumer bears the cost of returning the goods. Solux.lighting does not refund the consumer any additional shipping costs.
The right to withdraw from a contract concluded outside the business premises or at a distance does not apply to the consumer in situations described in Article 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), including with respect to contracts:
a) for the provision of services if the entrepreneur has fully performed the service with the express consent of the consumer who has been informed before the provision of the service that after the performance by the entrepreneur, he will lose the right to withdraw from the contract;
b) for the supply of goods made to the consumer's specifications or clearly personalized;
c) where the goods are damaged;
d) where the goods show signs of use;
e) where the goods do not have the original packaging or complete documentation.